Privacy policy

Who we are: Teddy's Property Services Ltd and Teddy's Logistics Services Ltd ("Teddy's", "we"). Contact us at contact@teddys.co.uk or 020 3488 9588.

What we collect: when you ask us for a price, through our website, a Facebook or Instagram form, a call or a message, we collect your name, phone number, email address, postcode or address, and details about the job.

Why we use it: to reply to you, give you a price, arrange and do the work, and send your invoice. We do this to take the steps you asked for before a contract, and to carry out our contract with you. After a job we may ask you for a review.

Who we share it with: we never sell your details. We use trusted providers to run our business: our booking and marketing system provider (Falcon-Systems Ltd), Meta (Facebook and Instagram forms), Google, and our email and phone providers. They only use your details to provide their service to us.

How long we keep it: enquiries that do not become a job, up to 2 years. Customers, 6 years, for tax and accounting records.

Your rights: you can ask to see, correct or delete your details, or ask us to stop contacting you. Email contact@teddys.co.uk. If you are unhappy with how we use your details, you can complain to the Information Commissioner's Office at ico.org.uk.